Seller guide
Everything you need to succeed
Quick start checklist
- ✅ Register and get your Seller ID: S2X5M8
- ✅ Add your bank details for payouts
- ✅ Share Seller ID on all platforms (IG, FB, Jiji, WhatsApp)
- ✅ Wait for buyers to create orders
- ✅ Confirm orders within 24 hours
- ✅ Ship items with tracking
- ✅ Upload proof and waybill
- ✅ Get paid when buyer confirms
Best practices for sellers
Before selling
- Take clear photos of your items from all angles
- Be honest about condition (flaws, defects)
- Set fair prices
- Respond to inquiries quickly
When order comes in
- Confirm within 24 hours to keep buyers happy
- Package items securely to prevent damage
- Use trackable couriers (GIGL, DHL, UPS, or local)
- Save waybill numbers
Shipping proof
- Take photo of packaged item with waybill visible
- Upload clear images to dashboard
- Enter tracking number correctly
Good proof: Package + waybill + your face/hand for authenticity
Handling disputes
If buyer raises dispute:
- Don't panic - it's part of business
- Check the reason (not received, damaged, fake)
- Upload your evidence within 24 hours
- Our team reviews and rules within 48 hours
Evidence that helps you win:
- Shipping proof with waybill
- Photos of item before shipping
- Tracking showing delivery
- Screenshots of conversations
- Video of packaging (if available)
Common scenarios
Buyer claims item not received: Provide tracking showing delivered. You win.
Buyer claims item damaged: If you have pre-shipping photos showing good condition, strong evidence.
Buyer claims fake: Provide proof of authenticity, receipts. We may request third-party verification.
Tips to avoid disputes
- Describe items accurately (don't exaggerate)
- Take pre-shipping photos/videos
- Use reliable couriers with tracking
- Communicate clearly with buyers
- Ship promptly