Privacy policy
Last updated: January 2026 · 4 min read
Information we collect
Account information:
- Name, email address, phone number
- Bank account details (sellers only)
- Buyer ID and Seller ID
Transaction information:
- Order details (items, prices, addresses)
- Payment information (processed by Paystack)
- Shipping details and tracking
- Dispute evidence (photos, videos, messages)
Technical data:
- IP address, browser type, device info
- Pages visited, time spent
- Cookies (for authentication and preferences)
How we use information
- Process and secure transactions
- Verify identity (sellers)
- Resolve disputes
- Prevent fraud and abuse
- Improve our services
- Communicate about orders and updates
- Comply with legal obligations
Information sharing
We share with:
- Paystack: Payment processing (we never see your card details)
- Couriers: Shipping addresses and tracking
- Dispute parties: Evidence during disputes
- Authorities: When required by law
We never:
- Sell your personal data
- Share with marketers
- Use for unrelated purposes
Your rights
- Access your personal data
- Correct inaccurate information
- Delete your account (contact support)
- Export your data
- Opt out of non-essential communications
Data security
- Encryption in transit and at rest
- Regular security audits
- Access controls and authentication
- PCI compliance via Paystack
Data retention
- Account data: Until account deletion
- Transaction records: 7 years (legal requirement)
- Dispute evidence: Until resolved + 1 year
- Logs: 90 days
Cookies
We use essential cookies for authentication and preferences. No tracking cookies for advertising.
Changes to policy
We'll notify you of material changes via email or site notice.